Refund Policy

01The Fourteen-day Window

A refund may be requested within fourteen days of purchase. The request should include a short note saying what was missing, so that the gap can be fixed for the practitioners who come after.

02The Download Condition

A refund is available while no more than one file has been downloaded.

The system is delivered as separate files, so one component can be opened and read before the rest. Downloading a single file keeps the refund open.

Once a second file has been downloaded, the refund no longer applies, because the system has been delivered. The order page says so before each download.

03How To Request One

Email kailash@talentient.com with the order number from the Paddle receipt, or reply to the receipt email. Approved refunds are returned to the original payment method through Paddle.

04After A Refund

The licence ends when the refund is issued, and the downloaded files should be deleted.

05Invoiced Purchases

For purchases made by corporate invoice, the same window runs from the date the files are delivered, and the refund is made to the paying organisation.